Q&A

Here are some common questions that you may have.

If you have any questions that are not below please contact us and we will get back to you.


Q. Where is Kew The Run?

The event village and Start/Finish line will at Kew Gardens.


Q. When is Kew The Run?

9th April 2022 - Kew Gardens 10K

10th April 2022 - Kew Gardens Half


Q. Where can I park?

Event parking will be added soon.


Q. How much does it cost to enter?

KTR - KEW GARDENS HALF

  • Early Bird Entry:

[From 21st Sept 2021 - 2nd Jan 2022 at 9am]

Club Entry - £38 plus £2.50 Transaction fee (£40.50)

Non Club Entry - £40 plus £2.50 Transaction fee (£42.50)

  • Standard Entry:

[From 2nd Jan 2022 at 9:01am - 8th March 2022 at 9am]

Club Entry - £43 plus £2.50 Transaction fee (£45.50)

Non Club Entry - £45 plus £2.50 Transaction fee (£47.50)

  • Late Entry:

[From 8th March 2022 at 9:01am - 7th April at 5pm]

Club Entry - £48 plus £2.50 Transaction fee (£50.50)

Non Club Entry - £50 plus £2.50 Transaction fee (£52.50)

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KTR - KEW GARDENS 10K

  • Early Bird Entry:

[From 21st Sept 2021 - 2nd Jan 2022 at 9am]

Club Entry - £35 plus £2.50 Transaction fee (£37.50)

Non Club Entry - £37 plus £2.50 Transaction fee (£39.50)

  • Standard Entry:

[From 2nd Jan 2022 at 9:01am - 8th March 2022 at 9am]

Club Entry - £40 plus £2.50 Transaction fee (£42.50)

Non Club Entry - £42 plus £2.50 Transaction fee (£44.50)

  • Late Entry:

[From 8th March 2022 at 9:01am - 7th April at 5pm]

Club Entry - £45 plus £2.50 Transaction fee (£47.50)

Non Club Entry - £47 plus £2.50 Transaction fee (£49.50)

Members of British Athletics running clubs receive an additional £2 off entries.


Q. Can I enter the race and still raise money for a charity that is not an official charity?

Yes, you can run for any cause of your choice. Once you have your place you can contact that charity direct.


Q. Do I have to fundraise or can I just run for fun?

No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.


Q. Can I get a refund or defer my place to the following year?

Race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After this there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.


Q. When will numbers be sent out?

  • UK Residents: Race packs will be sent out 2 weeks prior to event weekend. You should receive your race pack a week before (week commencing 4th April). If you do not receive your number by Friday 8th April, 2022 please contact us on info@richmondrunningfestival.com and we will arrange a spare pack for you to collect on the morning at the information tent on Kew Green. 

  • Non-UK Residents: Non-UK residents will receive an email before the race with final instructions and a map with directions to the start in Kew Green. This email will advise you to collect your race pack on the morning of the race at the 'INFORMATION' tent on Kew Green, opposite Elizabeth Gate entrance. 

Q. What if I change my address?

If you need your race pack delivered to an alternative address to the one you registered with, please email info@richmondrunningfestival.com to let us know before 5pm on Friday 11th March, 2022. If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.


Q. What If I miss the Change of Address Deadline?

If you did not notify us before 5pm on Friday 11th March, we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.


Q. Where can I leave my bags/ clothes?

Our friendly baggage team will be waiting for you to collect your baggage. Please provide your own bags.


Q. Can supporters and family see me in Kew Gardens for free?

ABSOLUTELY! Your race entry includes free entry into Kew Gardens for 2 adults and 2 children, as long as they have entered before 08:30am. 


Q. Can I see a course map?

TBC


Q. Is the race chip timed?

Yes, using ipico timing chips. 


Q. Where do I place my race number (bib)?

This must be worn on your chest.


Q. Can I give my number to a friend to run?

Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.


Q. Can my dog/pram run with me?

Sadly no, we follow the same rules as British Athletics and therefore I am afraid we will not be able to allow prams/dogs in the races.


Q. Is this race on closed roads?

The new Kew Gardens 10k is a fully road closed race running round the beautiful Kew Gardens. The Kew Gardens Half Marathon is on multi-terrain paths.


Q. Can I run with headphones?

Kew Gardens 10K = yes you can run with headphones.

Kew Gardens Half Marathon - Sadly no (in-ear headphones) as it isn't all inside Kew Gardens. Runbritain rules, not ours. However, you can use bone conduction headphones.


Q. Will there be pace makers?

TBC


Q. How can I find out what personal information you may hold on me?

Please contact us via our website or call our office and we will be able to assist you.

For more information on our privacy policy please click here.


Q. Is the course measured and can it be used for London Marathon Good for age?

All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers

The closed road course is valid for British or World records and the time can be used for London Marathon 'good for age' entry requirements. 

Our event is run under RUNBRITAIN rules. 


Q. Can wheelchair users take part in this event?

There is no health & safety reason permitting wheelchair users, however due to this being a slightly windy (although pancake flat) course, we advise you contact us first so we can allocate you a less busy start time and provide parking information. For more information please email: info@richmondrunningfestival.com and we will advise you before you register.

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