If you have any questions that are not below please contact us and we will get back to you.
Q. I have not received my final instructions?
Quite often our emails go into the spam folder. Please check there but also click here for final instructions
If you have any other questions please email us at email@example.com
Q. How do I download the AIR Audion Guide?
For instructions on how to download your Audio Guide please CLICK HERE
Q. Due to COVID-19, is the event still going ahead in 2021?
YES. We will be back on the 15th May 2021!
Q. What is AIR:RUN?
AIR stands for AUDIO INSPIRED RUNNING and the event will be announcing a new running concept. In the mean time runners can expect music zones on route and entertainment that moves with them!
AIR:RUN is a 10k on fully closed roads and will be heavily linked with music and entertainment. AIR:RUN will be ENCOURAGING runners to bring their headphones to the event and party afterwards!
Q. Where is AIR:RUN?
The event village and Start/Finish line will inside Kew Gardens.
Q. When is AIR:RUN?
We will be back on the 15th May 2021.
Q. Where can I park?
Event parking will be added soon.
Q. How much does it cost to enter?
Members of British Athletics running clubs receive an additional £2 off entries.
Q. Can I enter the race and still raise money for a charity that is not an official charity?
Yes, you can run for any cause of your choice. Once you have your place you can contact that charity direct.
Q. Do I have to fundraise or can I just run for fun?
No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.
Q. When is the AIR:RUN?
Saturday 15th May 2021!
Q. Can I get a refund or defer my place to the following year?
If the event is cancelled due to Covid-19 the following terms apply:
We will make every effort to stage the AIR:10K as advertised on 15th May 2021. However given the uncertainty regarding Covid 19 and restrictions imposed by the UK Government we recognise it may be necessary to modify the race to meet restrictions in place at the time or, in extreme circumstances to postpone the race to a later date. We make it clear by this statement that as Covid 19 restrictions are not under our control, in the event of postponement we will not offer refunds, but will defer runners to the new date or to another race organised by Runfest Ltd.
In the extreme case that the event is cancelled altogether, all runners will receive a refund of their entry fee minus the £2.50 transaction fee.
If the event is not cancelled or postponed the following race terms will apply:
A full refund will only be offered within 14 days of payment. After 14 days from purchase date, a refund minus £5 transaction fee will be offered until 3 months prior to race day or if the event has sold out of public entries. 3 months before race day, or if the event you are registered in has sold out, there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.
Q. When will numbers be sent out?
UK Residents: Race packs will be sent out 2 weeks prior to event weekend. You should receive your race pack a week before (week commencing 10th May). If you do not receive your number by Friday 14th May, 2021 please contact us on firstname.lastname@example.org and we will arrange a spare pack for you to collect on the morning at the information tent on Kew Green.
Q. What if I change my address?
If you need your race pack delivered to an alternative address to the one you registered with, please email email@example.com to let us know before 5pm on Monday 19th April, 2021. If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.
Q. What If I miss the Change of Address Deadline?
If you did not notify us before 5pm on Monday 19th April, we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.
Q. Where can I leave my bags/ clothes?
Our friendly baggage team will be waiting for you to collect your baggage. Please provide your own bags.
Q. Can supporters and family see me in Kew Gardens for free?
Yes/ No, We will be updating this information once we know the covid-19 situation, however it is likely that spectators will not be permitted if we are to socially distance our runners. However your spectators will be invited to meet you after the race on Kew Green where you can enter 2 adults and 2 children (plus you the runner) free of charge up until the cut off time. This cut off time is currently set at 9:30am - 12pm but maybe subjet to change.
Q. Where will my race start and finish?
The races will start and finish by Orangery, Kew Gardens.
Q. Can I see a course map?
Yes, look on the 10k event page.
Q. Is the race chip timed?
Due to Covid restrictions we will be timing all runners via a disposable chip on the back of your race number (bib).
Q. Where do I place my race number (bib)?
This must be worn on your chest.
Q. Can I give my number to a friend to run?
Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.
Q. Can my dog/pram run with me?
Sadly no, we follow the same rules as British Athletics and therefore I am afraid we will not be able to allow prams/dogs in the races.
Q. Is this race on closed roads?
Yes, this is a FULLY road closed course in Kew Gardens.
Q. Can I run with headphones?
Q. Will there be pace makers?
This will depend on whether this is allowed due to COVID but will be updating nearer the time.
Q. How can I find out what personal information you may hold on me?
Please contact us via our website or call our office and we will be able to assist you.
Q. Is the course measured and can it be used for London Marathon Good for age?
All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers
The closed road course is valid for British or World records and the time can be used for London Marathon 'good for age' entry requirements.
Our event is run under RUNBRITAIN rules.
Q. Can wheelchair users take part in this event?
There is no health & safety reason permitting wheelchair users, however due to this being a slightly windy (although pancake flat) course, we advise you contact us first so we can allocate you a less busy start time and provide parking information. For more information please email: firstname.lastname@example.org and we will advise you before you register.